Mortgage -- Struggling to pay mortgage -- Complaint #4658785

Complaint Overview

Complaint ID: 4658785

Company: Bank Of America, National Association

Product: Mortgage

Sub-Product: FHA mortgage

Issue: Struggling to pay mortgage

State: New Jersey

ZIP Code: 07111

Date Received: 2021-08-24T12:00:00-05:00

Date Sent to Company: 2021-08-24T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I own a two family home. I applied for a loan modification back in XXXX of XXXX. Prior to that date we had fell behind in paying the mortgage back in XX/XX/XXXX. My brother who is the co borrower on the loan fell behind due to getting laid off from work due to COVID and my second job was also cut off until further notice. XX/XX/XXXX, my brother then filed a quit deed and that left me alone to pay my mortgage. My tenant loss her job XX/XX/XXXX due to COVID and then moved out. I have been in communication with Bank of America since XX/XX/XXXX until now XX/XX/XXXX. It's been 8 months of a prolonged loss mitigation review process. They have asked me for endless repeated documents and also explanation of expenses. I have been nothing but compliant with all of the documents that was asked for. I call and check in every week with something new being asked of me to send proof of every time. Just when I thought they had everything, the underwriter asked for tax transcripts and proof of water bill back in XX/XX/XXXX which I provided in XXXX XXXX. XX/XX/XXXX I received a letter that they did not receive documentation of income or proof of occupancy and they closed my case. That was a conflicting letter because every document they asked for I sent it in a timely fashion and spoke to a loan representative every week. It's a dead end calling because someone different answers every time and has to review the file all over again with no answers. I don't know if because I am XXXX american that they won't help me and is basically giving me the run around. They would keep telling me they are noting the account and messaging the under writer and call back in a few days and when I call back dead end no answers. Today XX/XX/XXXX was the last straw for me when they told me that my file was closed on XX/XX/XXXX and I would have to reapply. This is not my fault I want help more than anything and I have been sending my information faithfully upon asked and checking in every week. They don't call me to ask me for information needed. Whenever I call that's when I know information is needed. This is unacceptable and unprofessional there are programs to help people and they won't help me. This is not the first time I have reached out to them regarding my mortgage and they keep denying me. I have XXXX children I need my home. I have an income all I need is mortgage relief and lower monthly payments. Its very stressful trying your best to save your home and then to find out for all these months was a dead end. Its not right XXXX I am XXXX, XXXX XXXX confused and I don't know where to get help.

Frequently Asked Questions

Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

Related Pages

• Bank Of America, National Association Company Profile
• Mortgage Complaints
• Struggling to pay mortgage Complaints
• New Jersey Complaints
• Company Rankings
• Company Directory
• Search Complaints