Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4658109
Complaint Overview
Complaint ID: 4658109
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: XXXXX
Date Received: 2021-08-24T12:00:00-05:00
Date Sent to Company: 2021-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
At XXXX XXXX, EDT today, I received a text message purportedly from Chase bank asking me to call a particular number. I will try to show how it came. FRM : XXXX XXXX MSG : Dial-Us XXXX XXXX XXXX XXXX XXXX XXXX I did call, they asked for my Debit Card Number. I don't have one. Foolishly, I entered my credit card number ; they said they could not accept a credit number. I hung up and called Chase ; the lady said it was probably a fraud. I have to contact XXXX XXXX because I have to work with them on some issues, but I will cancel the card. My husband used the card today as he is flying today and tomorrow. I told him NOT to use the card tomorrow, since what he would use it for was paid today.
Frequently Asked Questions
What is Complaint #4658109 about?
Complaint #4658109 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-08-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.