Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4651935
Complaint Overview
Complaint ID: 4651935
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
CHASE WELCOME BONUS OF XXXX POINTS ( DETAILS ATTACEED ) LETTER SENT TO CHASE AND RESPONSE EMAIL TRAIL ALSO ATTACHED Dear sirs I applied for the Chase XXXX card and was approved late XXXX XXXX This card came with a XXXX point welcome bonus with a minimum spend requirement within 3 months. This was the only reason that I applied for this card. Because of significant mail delays at that time ( acknowledged by Chase in the accompanying email stream ) I received the card only on XXXX XXXX XXXX. I was also advised that I will be receiving a more secure card which can be tapped instead of inserting or swiping. I was also waiting for this card which arrived in XXXX XXXX. I made my first purchase on XX/XX/XXXX and my last purchase was on XXXX XXXX XXXX I fulfilled all the requirements by spending {$3000.00} within 3 months. As seen from the attached email stream, Chase refers to a fictitious end date of XX/XX/XXXX. I have repeatedly pointed out to them that I can not use the card till I physically receive the cards ( tap and non-tap ). The email stream will show how our correspondence was like two ships passing in the middle of the night without seeing each other. There is acknowledgment that there were mail delays at that time which made me receive my card on XXXX XXXX XXXX It is also very evident that I met the spend requirements within 3 months. I have attached the necessary proof to show this. Yet the Chase response has been in the form of canned correspondence. I am sending this email to you because of the lack of understanding of the Chase team responsible for addressing this issue. Please help me to resolve this issue. I have closed my Chase money market and checking accounts till this issue is resolved Yours truly XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4651935 about?
Complaint #4651935 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.