Credit card or prepaid card -- Problem with a purchase or transfer -- Complaint #4651632
Complaint Overview
Complaint ID: 4651632
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 91745
Date Received: 2021-08-21T12:00:00-05:00
Date Sent to Company: 2021-09-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX I have a prepaid Bank of America debit card through EDD I filed a claim with fraudulent charges sold XXXX and some change the claim was found in my favor 100 % the letter received says that my deposit will be permanent not provisional and that it shall be deposited immediately I filed the complaint XX/XX/XXXX it was resolved in my favorite XX/XX/XXXX this is all in 2021 today XX/XX/XXXX I have yet to receive the immediate deposit Bank of America associates seen not to know why I have no answers for me and will not transfer me to authority who can have my funds put into my account they have lied to me on numerous occasions that there's no superiors that there's no management they have told me three working days days after it was resolved my friends should be deposited they have not here now XX/XX/2021 they have no more access to my account so they say they can get their story straight all I want is the money that is due to me and they can not provide that to me at all whatsoever with no answers at all whatsoever I was under the assumption that immediate meant immediately like right away but evidently they don't know the meaning of the word immediate I have yet to receive any funds the customer service is horrible they talk over me they don't listen to me they think of every excuse but pay me
Frequently Asked Questions
What is Complaint #4651632 about?
Complaint #4651632 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2021-08-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.