Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4651574
Complaint Overview
Complaint ID: 4651574
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Georgia
ZIP Code: 30016
Date Received: 2021-08-22T12:00:00-05:00
Date Sent to Company: 2021-08-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX. XXXX, 2021, I made a reservation at a XXXX for a five night stay which totaled to {$2000.00}. The payment was processed through my PayPal account. I ended up canceling the reservation due to my family and I testing XXXX XXXX XXXX and having to XXXX. I emailed the host about my refund due to their policy with COVID, but they only refunded {$140.00} on XXXX XXXX2021 which is the cleaning fee.I continuously contacted XXXX and the host for my refund but they declined. I currently have a negative balance of {$1900.00} on my PayPal account. Also, I contacted PayPal to dispute the charge and they did a provisional credit. The {$1900.00} was reversed back into my account on XXXX, 2021 meanwhile it was under investigation. On XXXX, 2021, my account was charged {$1900.00} which is at a negative balance. I pleaded to both parties and PayPal that I am unemployed and I was affected by the virus but they refused to process my refund.
Frequently Asked Questions
What is Complaint #4651574 about?
Complaint #4651574 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.