Checking or savings account -- Managing an account -- Complaint #4649120
Complaint Overview
Complaint ID: 4649120
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85009
Date Received: 2021-08-20T12:00:00-05:00
Date Sent to Company: 2021-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/21 went to XXXX in XXXX XXXX and did 2 withdrawals with my Bank of America debit card, at an atm machine. The transactions were for the amount of {$120.00} and {$200.00}. The money never dispensed and I was defrauded. Later on the XX/XX/21 I called Bank of America to let them know. The first call I spoke with someone. Outlined the issue. And they disconnected my call, so I was unable to fill a claim, or a complaint about Bank of Americas service. I had to call a second time to Bank of America, and during that call I was informed they could not stop the transactions, because it was outside of their policy. During the second call. I informed Bank of America I was on vacation and needed the funds. They again stated it was outside their policy, even after telling them customer service agent, named XXXX, that the XXXX ATM machine defrauded me. I need help, as I think Bank Of Americas claims and fraud policy is not treated customers fairly, since my account does not have a lot of money in it. Seems they treat lower income people poorly, and those that are a minority, such as myself. Very upset as they really caused me problems on my vacation, even though I was timely in notifying the bank. There should be some policy that accounts for this type of situation, and in which everyone front different income levels are treating the same.
Frequently Asked Questions
What is Complaint #4649120 about?
Complaint #4649120 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.