Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4638366
Complaint Overview
Complaint ID: 4638366
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
ZIP Code: XXXXX
Date Received: 2021-08-17T12:00:00-05:00
Date Sent to Company: 2021-08-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX via XXXX Mon, XX/XX/XXXX, XXXX XXXX ( 21 hours ago ) to me Hello XXXX XXXX XXXX, Your transfer of XX/XX/2021 in the sum of {$240000.00} to XXXX XXXX XXXX has been held for clearance by US Federal Reserve. Your funds of {$250000.00} requires clearance from US Feds, otherwise we may continue to experience one problem or the other with outgoing transfers out of your Citibank XXXX private online account. This US Fed transfer clearance will cost you {$7200.00} and it is imperative that the clearance certificate is urgently obtained in your name which will clear and release the pending transfer of {$240000.00} from your Citibank XXXX private online account to your destination bank account and also enable faster completion of your future transfers to destination bank accounts within and outside XXXX and XXXX XXXX. Yours Sincerely, XXXX XXXX XXXX Private Banking Unit, Citibank, NA EMAIL : XXXX at first they told me no more fees to pay {$850.00} that i will recieve the XXXX now they telling me to i have to clearance
Frequently Asked Questions
What is Complaint #4638366 about?
Complaint #4638366 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-08-17T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.