Checking or savings account -- Managing an account -- Complaint #4626401
Complaint Overview
Complaint ID: 4626401
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: District of Columbia
ZIP Code: 200XX
Date Received: 2021-08-12T12:00:00-05:00
Date Sent to Company: 2021-08-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX and XXXX, Citibank reversed two transactions on {$100.00} and {$39.00} when the customer service call was to reverse all transactions to XXXX XXXX. Attached screenshot indicates 7 transactions : XXXX - XX/XX/13. Citibank answered two calls with the customer on the phone for over 2 hours yet they have not completed the required transactions. This is happening multiple times leading to issues on the account and the use of the bank for other services.
Frequently Asked Questions
What is Complaint #4626401 about?
Complaint #4626401 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-08-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.