Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #4622614
Complaint Overview
Complaint ID: 4622614
Company: Syncapay, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: Florida
ZIP Code: 328XX
Date Received: 2021-08-11T12:00:00-05:00
Date Sent to Company: 2021-08-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Good afternoon, I received a prepaid reward card from XXXX for {$220.00}. It expired on XX/XX/2021. I wrote to XXXX to ask for the card to be re-activated, or have the account closed and a check sent to me, which could be done for a fee. I referenced the CFPB statement on expired prepaid cards and provided the link as well. I received a response ( see attached ) which directed me to the online redemption website to see if the card could be re-issued. I did that and was informed that the card was expired and could not be replaced ( see attachment ).
Frequently Asked Questions
What is Complaint #4622614 about?
Complaint #4622614 was filed against Syncapay, INC regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2021-08-11T12:00:00-05:00.
How did Syncapay, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Syncapay, INC?
Yes, visit the Syncapay, INC company profile at readthecomplaint.com/company/syncapay-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.