Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4619849
Complaint Overview
Complaint ID: 4619849
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Colorado
ZIP Code: 80501
Date Received: 2021-08-10T12:00:00-05:00
Date Sent to Company: 2021-08-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I paid off the total balance on my Bank of America ( BofA ) XXXX XXXX credit card more than three weeks before the balance due date. There was a XXXX balance on the account, so there should have been no minimum payment due. On XX/XX/2021, BoA transferred {$25.00} dollars from my checking account at another banking institution, even though there was a XXXX balance on my credit card account. The account currently has a - {$25.00} balance. I have autopay set up on this account, with the payment set to pay only the minimum payment due amount, and as there was a XXXX balance on the account, so there should have been no minimum payment required. I called BofA customer service to dispute the payment and explained the situation, and was hung up on. The payment was not reversed.
Frequently Asked Questions
What is Complaint #4619849 about?
Complaint #4619849 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.