Debt collection -- Communication tactics -- Complaint #4608876
Complaint Overview
Complaint ID: 4608876
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Frequent or repeated calls
State: Ohio
ZIP Code: 454XX
Date Received: 2021-08-06T12:00:00-05:00
Date Sent to Company: 2021-08-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony has closed my account that was up to date which in turn stop my website usage so I cant log in to pay the account they closed. Ive made calls to ask the reopen my login information so that I may pay the bill and each time the customer service representative was rude and now they keep reporting that my payments are late. My account was closed in XX/XX/2021 and Ive called twice a month trying to get this resolved.
Frequently Asked Questions
What is Complaint #4608876 about?
Complaint #4608876 was filed against Synchrony Financial regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-08-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.