Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4592782
Complaint Overview
Complaint ID: 4592782
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Indiana
ZIP Code: 460XX
Date Received: 2021-08-01T12:00:00-05:00
Date Sent to Company: 2021-08-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Attempted purchase of a freezer through Sears on XX/XX/XXXX. Item was not delivered as promised. After multiple missed delivery dates by Sears in which they continued to reschedule new, later dates, we finally cancelled the sale in XX/XX/XXXX, nearly 6 months later because of the non-performance on their part. We were promised a refund within 3 days by the customer service representative, which did not happen. After allowing 5 billing statements without a refund, we sent a letter requesting the refund. The letter was sent XX/XX/XXXX and we have received no response from Sears. Enclosed are the statements and the letter. As you will note, the amount that should be refunded is : {$1300.00} per Sears, although the amount charged was {$1300.00}. Sears states that they are keeping a dollar for undisclosed reasons, which we take issue with, since they have had our funds, interest free, for nearly a year. Please note that the refund should be sent to our new address : XXXX XXXX XXXX XXXX XXXX, XXXX, IN XXXX.
Frequently Asked Questions
What is Complaint #4592782 about?
Complaint #4592782 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-08-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.