Checking or savings account -- Opening an account -- Complaint #4591575
Complaint Overview
Complaint ID: 4591575
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: New York
ZIP Code: 11231
Date Received: 2021-07-31T12:00:00-05:00
Date Sent to Company: 2021-07-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a business checking account with Chase. When I went in to sign the paperwork and open the account, I emailed my banker a coupon for a {$300.00} sign-up bonus. The banker never enrolled me and despite numerous phone calls, online secure messages and emails, Chase is refusing to take any action to rectify their own mistake. I met the terms of the bonus and am entitled to the terms advertised. The only reason I picked Chase to open my business account was because of the offer.
Frequently Asked Questions
What is Complaint #4591575 about?
Complaint #4591575 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-07-31T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.