Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4585662
Complaint Overview
Complaint ID: 4585662
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Virginia
ZIP Code: 23453
Date Received: 2021-07-29T12:00:00-05:00
Date Sent to Company: 2021-07-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I made an online purchase on XX/XX/21 for {$63.00} through XXXX using my Citi card. I received an email confirmation of my XXXX transaction that included the correct shipping address for the item. However, I did not receive an email confirmation from the online store. On XX/XX/21 and XX/XX/21, I sent inquiries to the email address on the XXXX confirmation regarding the status of my order. I received no response. I initiated a XXXX dispute on XX/XX/21 ( XXXX ). They closed the dispute on XX/XX/21, stating that they contacted the seller and received delivery confirmation. However, they would not release any additional information, including the tracking number provided by the seller. I initiated a Citi dispute on XX/XX/21 ( XXXX ) and provided a record of my receipt and failed attempts to reach the seller. On XX/XX/21, I received notice from Citi that the seller provided delivery confirmation and Citi would close the dispute. This time they provided the tracking number ( XXXX ). I contacted XXXX via live chat on XX/XX/21. The representative confirmed the item was delivered on XX/XX/21. She also confirmed that the mailing address I provided, the same one on my XXXX receipt, was not the address to which the package was addressed. Unfortunately, for privacy, she could not release the actual address. I provided this information to Citi via phone, email, and live chat. I then received notices on XX/XX/21 and XX/XX/21 from Citi stating, " We previously requested necessary information from you concerning this dispute. We did not receive a complete response to our request. '' After each notice, I contacted Citi via phone, email, and chat, inquiring about what information they needed. I received reassurance through each channel that the Dispute Department would contact me. Finally, on XX/XX/21, I saw that Citi again closed the dispute because I did not provide them the information they requested. At this time, I am out of options. I can not contact the merchant directly. I provided Citi with confirmation from the shipping company that the item was addressed incorrectly. In the end, I never received what I purchased, and I truly hope you can help me find a resolution.
Frequently Asked Questions
What is Complaint #4585662 about?
Complaint #4585662 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-29T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.