Checking or savings account -- Managing an account -- Complaint #4578858
Complaint Overview
Complaint ID: 4578858
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Louisiana
ZIP Code: 70005
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have business account with Bank of America and I opened another account online and made deposits totalling {$250000.00}. The promise was I could pay vendors by XXXX or by Wire. But when I tried to do so, their system made me use an ATM card except they never sent me an ATM card. After multiple calls I was able to figure out that they sent an ATM card to the office building my office is in but they failed to put the office suite number on the card mailer ( that suite number is on the bank account so why did they not put it on the mail ). I called twice again yesterday and was promised a call back from a superviser twice withing 24 hours but of course that has never happened. I now have a replacement ATM card but of course they did not send the pin so I can't do anything online. They could not help me online and I was advised to go into a physical location but the nearest one is nearly 300 miles away. So essentially I have {$250000.00} in the account that I can not access and I can't get anyone the phone that can help me. I have other accounts with XXXX XXXX, XXXX, and XXXX XXXX and do not have these problems with them.
Frequently Asked Questions
What is Complaint #4578858 about?
Complaint #4578858 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.