Credit card or prepaid card -- Problem when making payments -- Complaint #4572921
Complaint Overview
Complaint ID: 4572921
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 337XX
Date Received: 2021-07-25T12:00:00-05:00
Date Sent to Company: 2021-07-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I took out a flex loan from Citi through my double cash card. When I saw the payment due in the Citi app and looked at my payment options, there was an option to pay my XXXX statement balance plus the minimum for the flex loan. The description reads " This includes your monthly Flex Plan Amount and the non-Flex Plan portion of your last statement balance, it does not include Flex Plan payments due in future months. '' With that option, I paid {$1400.00} on XX/XX/XXXX, with the impression that would pay the minimum on the loan of {$72.00} and statement balance of {$1300.00}. I just reviewed my XXXX statement on XX/XX/XXXX and and my statement balance is now {$2000.00} even though I only charged {$740.00}. I called Citi and was told that my payments are applied to the highest interest balances first, which is my flex loan which has an APR of XXXX compared to my purchase APR which is a promo rate of XXXX. I was just planning to pay my statement in full with the minimum on the loan each month, but now my statement had snowballed into a larger amount that is not affordable.
Frequently Asked Questions
What is Complaint #4572921 about?
Complaint #4572921 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-07-25T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.