Credit card or prepaid card -- Problem when making payments -- Complaint #4571641
Complaint Overview
Complaint ID: 4571641
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: You never received your bill or did not know a payment was due
State: Pennsylvania
ZIP Code: 18702
Date Received: 2021-07-24T12:00:00-05:00
Date Sent to Company: 2021-07-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I've been a long-term customer of Bank of America. My bills have always been paid AUTOMATICALLY each month with recurring payments. Due to a problem with Bank of America 's website, the automatic payments wasn't deducted in XXXX XXXX. I received a letter from Bank of America in XXXX XXXX about the past due balance and I immediately resolved it. I spoke to Bank of Americas TWICE - both times they apologized and said they would submit a correction to the credit bureaus. In early XXXX XXXX, I noticed that the credit bureaus were still showing " LATE 30 DAYS ''. I called Bank of America and the rep suggested I write a letter which I did ( see attached ). Bank of America has refused to FIX THEIR ERROR. It's very upsetting as I have a perfect credit report other than this ERROR. Thanks for your help. XXXX XXXX
Frequently Asked Questions
What is Complaint #4571641 about?
Complaint #4571641 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-07-24T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.