Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4571351
Complaint Overview
Complaint ID: 4571351
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 92571
Date Received: 2021-07-24T12:00:00-05:00
Date Sent to Company: 2021-07-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
It was anuthorized transaction that I did report to the company they promised to canceled and return money by the end of the day, they even put the transaction. As canceled on their website. And now they algate that the money was collected by receiver whe I call them and told them that it was and anuthorized transaction to cancel that I dint know the other person and they refused to put money back in to my account or refound a money that I dont used or authorized no body to used
Frequently Asked Questions
What is Complaint #4571351 about?
Complaint #4571351 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-07-24T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.