Mortgage -- Trouble during payment process -- Complaint #4567081
Complaint Overview
Complaint ID: 4567081
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: New York
ZIP Code: 11216
Date Received: 2021-07-23T12:00:00-05:00
Date Sent to Company: 2021-07-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The previous servicer XXXX XXXX have transferred/sold my old account to Selected Portfolio Servicing ( SPS ) without resolving my old XXXX account. The present servicer Select Portfolio Services is unaware of my tender of payment offered to XXXX prior to this transfer. My tender of payment to which XXXX service should have closed my account out therefore relieving me from any further dealings with any future servicing agency or bank ( s ) .This did not happen. Also, ,it has come to my attention due to the hardship of homeowners during Covid-19, XXXX XXXX XXXX CEO XXXX XXXX is putting a freeze on all foreclosures until the end of this year 2021. This is in support of the Consumer Financial Protection Bureau proposal rule that will prevent lender from starting foreclosures ( see attached ). in addition SPS provided me with the 1 ) owner/investor name and address 2 ) the trustee name and address.
Frequently Asked Questions
What is Complaint #4567081 about?
Complaint #4567081 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-07-23T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.