Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4562060
Complaint Overview
Complaint ID: 4562060
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Florida
ZIP Code: 32304
Date Received: 2021-07-21T12:00:00-05:00
Date Sent to Company: 2021-07-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Made a purchase with an online clothing store on XX/XX/2021. Order was delivered the following month. Items delivered were not the same as advertised on the clothing website which made me look up reviews on the website. I discovered that the website has mislead numerous customers with their false advertising and that they have also not given full refunds for items purchased. I made a claim with my financial institution and they said they would examine it and get back with me with the final settlement. On XX/XX/2021, I received a notification that my financial institution was unable to pay back the money charged from the fraudulent business.
Frequently Asked Questions
What is Complaint #4562060 about?
Complaint #4562060 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-07-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.