Credit card or prepaid card -- Fees or interest -- Complaint #4558612
Complaint Overview
Complaint ID: 4558612
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: California
ZIP Code: 92656
Date Received: 2021-07-20T12:00:00-05:00
Date Sent to Company: 2021-07-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XXXX I called citi by phone and requested to pay off my account which it was {$7200.00} Day later I called my bank and citi and citi balance was XXXX Now they charged me interest claiming that tge interest is from the balance I had carry before the payoff Which it doesnt make any sense Other than citi make money off of XXXX tge customer They were charging me interests when I was making payment No they charge interest when I paid off the account It doesnt matter make a payment or pay off customer can not get free of citi XXXX full
Frequently Asked Questions
What is Complaint #4558612 about?
Complaint #4558612 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-07-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.