Checking or savings account -- Managing an account -- Complaint #4557049
Complaint Overview
Complaint ID: 4557049
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33033
Date Received: 2021-07-19T12:00:00-05:00
Date Sent to Company: 2021-07-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint is against JPMorgan Chase Bank. I opened an account around XX/XX/21 made a deposit of {$1200.00} on XX/XX/21 account restricted called loss prevention several time had to verify my identity, did that still restricted, went to institution asked why my account has been restricted, All representative of JPMorgan Chase Bank stated " back office restricted and they don't tell us why ''. Following day I Called loss prevention agian, the restriction was lifted, account then restricted agian on XX/XX/21 after an unauthorised transfer was attempted by JPMorgan Chase bank on XX/XX/21 that was scheduled for XX/XX/21 costing me {$15.00} NSF fee from my account atXXXX XXXX XXXX my account has been restricted since XX/XX/21, I have not had access to do any transactions to the present date of filling this complaint. My present balance was {$1300.00}. On XX/XX/21 I called to check my balance and was informed by automation my account balance was {$950.00} I had no pending transaction nor was I able to perform any transactions. On XX/XX/21 an XXXX XXXX " branch complaint escalation group '' contacted me and said they closed my account and would be mailing me a check in 7 to 10 business days. As of the date of this complaint, I have received nothing with no communication from JP MORGAN CHASE BANK. Please see list of contacts and dates documentation.
Frequently Asked Questions
What is Complaint #4557049 about?
Complaint #4557049 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-19T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.