Checking or savings account -- Closing an account -- Complaint #4556626
Complaint Overview
Complaint ID: 4556626
Company: Synchrony Financial
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Massachusetts
ZIP Code: 01824
Date Received: 2021-07-19T12:00:00-05:00
Date Sent to Company: 2021-07-19T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter dated XX/XX/2017 from Synchrony confirming that my high yield savings account was closed. However, I have recently asked them to also deactivate my online login access to avoid a potential hacking. Synchrony responded that they have no way of complying with my request and offered no additional remedies other than to say the account login is secure, which I find unacceptable given the number of corporate security breaches identified in recent years. More than a dozen financial institutions have recently complied with my request to disable my login access. Synchrony has been the sole exception.
Frequently Asked Questions
What is Complaint #4556626 about?
Complaint #4556626 was filed against Synchrony Financial regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-07-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.