Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4556513
Complaint Overview
Complaint ID: 4556513
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 90603
Date Received: 2021-07-19T12:00:00-05:00
Date Sent to Company: 2021-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX Wire transfer fraud on personal checking account XXXX Amount of wire transfer fraud was {$1500.00} XXXX phone call to inform Citibank wire fraud department XXXX Walked in to local branch # XXXX to change checking accounts XXXX Called Citibank wire fraud and spoke to XXXX ( fraud prevention specialist ) and she said that they had opened a case # XXXX and that I should file a FBI report. XXXX I filed an Internet crime complaint ( XXXX ) XXXX I called Citibank Fraud department and spoke to the dispute department ( XXXX ) Was told that they were working on the wire fraud XXXX I called Citibank fraud department and was told that I would not getting my money returned and that I should look at getting an attorney. XXXX I spoke to XXXX XXXX XXXX XXXX in XXXX CA and she would follow up on the wire fraud investigation XXXX I went into Citibank branch bank and spoke to XXXX XXXX bank manager about the wire fraud and was told that there was nothing he could do at his level that it was in the the hands of the fraud department, and unfortunately it looked like i would not be getting my money back XXXX XXXX from Citibank wire fraud department ( ( XXXX ) XXXX option XXXX ) called me to verify the wire fraud and if I had filed an affidavit of unauthorized on line wire transfer and told her that I had not filed or had knowledge nor was told of this claim procedure XX/XX/21 - I went into Citibank branch # XXXX and filed an affidavit of unauthorized on line wire transfer. XXXX wrote a complaint letter to XXXX XXXX Citibank CEO regarding wire fraud and how unhappy I am with the process, progress and resolution.
Frequently Asked Questions
What is Complaint #4556513 about?
Complaint #4556513 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-07-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.