Credit card or prepaid card -- Problem getting a card or closing an account -- Complaint #4556206
Complaint Overview
Complaint ID: 4556206
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: California
ZIP Code: 94596
Date Received: 2021-07-19T12:00:00-05:00
Date Sent to Company: 2021-07-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
In XX/XX/XXXX, two instances of identity theft occured : 1 ) A fraudulent unemployment claim was made in my name to the California EDD and 2 ) My BofA EDD Debit card was hacked and the address and identifying information was changed making it impossible for me to gain access and control of the account. Since XX/XX/XXXX, I have attempted to resolve these issues through multiple calls, emails, faxes, and on line submissions, and have not been successful. I reached out to my local representative XXXX XXXX for assistance who open a case with EDD. The EDD then called XX/XX/XXXX to advise me that the UI Claim has been flagged as fraudulent and denied, and recommend that I reach out to you to assist with closing my BofA EDD Debit card account. Bof A has informed me that they can not close the account because of the {$900.00} balance that was deposited by the EDD as part of the fraudulent UI claim, and they can't send the {$900.00} back to EDD. The EDD has instructed me to have you help me close the BoA account and then I can send the {$900.00} to EDD Benefit Recovery.
Frequently Asked Questions
What is Complaint #4556206 about?
Complaint #4556206 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2021-07-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.