Debt collection -- Written notification about debt -- Complaint #4553827
Complaint Overview
Complaint ID: 4553827
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive enough information to verify debt
State: Texas
ZIP Code: 76051
Date Received: 2021-07-18T12:00:00-05:00
Date Sent to Company: 2021-07-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I filed a complaint here on Synchrony Bank about the closing of my credit cards with them for no reason other than I was XXXX. Now I have received a response from them indicating that I was a high risk of failure to pay. I have tried to contact them more than 5 times to find out who has my accounts so that I could set up payment arrangements on my accounts. I know that these account SHOULD have been transferred outside of their bank since they closed all of these accounts on XX/XX/2020. No one at their bank can tell me what happened to my accounts. I checked my credit profile and I only see Synchrony Bank listed as being delinquent with them. So, if they do not have the debt, where is the debt? Also, one of their representatives gave me a place to call that is affiliated with Synchrony that I would consolidate all of the cards with and pay HIGH INTEREST to basically pay them up to date, It appeared to be some type of scam.
Frequently Asked Questions
What is Complaint #4553827 about?
Complaint #4553827 was filed against Synchrony Financial regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2021-07-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.