Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4551737
Complaint Overview
Complaint ID: 4551737
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94546
Date Received: 2021-07-17T12:00:00-05:00
Date Sent to Company: 2021-07-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I paid a retainer to a law firm on XX/XX/XXXX after having a XXXX call with several representatives of this law firm that said that they could offer legal representation on my family law court case filed in XXXX. After payment of the retainer fee I realized after talking and texting to representatives of this law firm that I was mislead to the services that I would be receiving and purpose of engagement could not be fulfilled and the issue was not addressed that I already had another attorney that they did not contact as they said they would. I used four different credit cards to pay this retainer. I filed a dispute with the 4 different credit cards and two of them were with Chase. One credit card I used was an XXXX XXXX XXXX card and the dispute was final with a provisional credit issued to my account. When I filed the dispute claim they said it was good that I paid with a credit card. I have been speaking with several representatives from Chase over the course of the last few months.. I was thanked for being such a good customer a few times. I sent in documentation as requested which was really just my pleas to possibly get this law firm exposed as a scam. I have heard different things during this process - my fee paid non refundable ; significant time has passed - merchant not required to credit, took place too long ago ; bank not allowed to file claim ; and the merchant made services available for my use. I asked for an invoice from the law firm that is supposed to be provided if there is a service rendered and then deducted from the retainer fee but that can not be provided because there were no legal services provided. I even contacted XXXX to file an arbitration claim which is in the Chase cardmember agreement but never heard back from them. My last discussion with a supervisor in Chase 's dispute department uncovered that Chase has no process in effect to dispute lawyer fees paid. I have received recorded calls from Chase to pay my past due balance with includes late fees and interest charges on one account where the dispute is now closed. The other Chase account dispute is also closed but I have not been billed a late fee or interest charges and there has been no contact to pay my past due balance. My account has always been paid on time and with full balance paid each month but I now have a balance of just the disputed amounts and fees.
Frequently Asked Questions
What is Complaint #4551737 about?
Complaint #4551737 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.