Credit card or prepaid card -- Problem when making payments -- Complaint #4549741
Complaint Overview
Complaint ID: 4549741
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Massachusetts
ZIP Code: 01876
Date Received: 2021-07-16T12:00:00-05:00
Date Sent to Company: 2021-07-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a paypal mastercard ( card ending XXXX ) with synchrony bank, on XX/XX/2021 I tried calling synchrony bank on phone number XXXX to speak to a supervisor in regards to a problem that I have been having for months. I have tried calling synchrony bank multiple times in the past for clarity on this problem and possibly to have the problem resolved. My problem is that I only have one bank account associated with my account with synchrony that I do not use and can not make payments with. Everytime I clicked the button 'Add bank ' to add a new bank account on their website ( https : //www.syf.com ) for my account to make payments with, it redirects me to a webpage that says " there is a problem with the information you provided. please go back and try again. ". I received the same error message when I tried on the XXXX browser ( for pc ), XXXX ( for pc ), XXXX ( for android ) and the app. I called synchrony bank and asked for a supervisor and was told to wait on hold multiple times for an unreasonable amount of time before either I chose to hang up, I was disconnected or ( eventually ) told that no supervisor was available to speak to and to try calling back another day. I ended up calling synchrony bank 8 times on XX/XX/2021 trying to reach a supervisor and was unable to do so. I personally felt like the staff was disrespectful and was deliberately not allowing me to speak to a supervisor.
Frequently Asked Questions
What is Complaint #4549741 about?
Complaint #4549741 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-07-16T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.