Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4546951
Complaint Overview
Complaint ID: 4546951
Company: Xoom Corporation
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 77433
Date Received: 2021-07-15T12:00:00-05:00
Date Sent to Company: 2021-08-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX, did a Money Transfer in the Amount of {$100.00} via XOOM to a Friend in XXXX for Pick-Up in Person at the Bank Teller Window. ( XXXX Transaction XXXX ) Due to Covid Pandemic, Friend never picked- up the Money because of Covid infection fears Thus, on XXXX, Xoom canceled the Transaction and notifed me via email ( attached ) that the Transaction was null & void and that no Money was debited. However, a Debit of - {$100.00} was processed by XXXX on XXXX, as shown on XXXX XXXX Statement ( attached ) Item # XXXX. XX/XX/17 DEBIT FOR XXXX.COM XXXX XXXX CO XXXX {$100.00} XXXX Xoom has twice stated ( see two emails attached ) that no Refund was due because the Amount was not Debited. This is incorrect as shown in attached XXXX Statement. I filed a Dispute in Person with the help of the XXXX XXXX XXXX Officers. After several weeks of " investigation '', all the XXXX XXXX Bank stated was that the Transaction was Authorized and thus no Credit was due. This is Theft. Either Xoom or XXXX XXXX Bank is holding the {$100.00} Dollars and refuses to return the Money. Please force whomever is holding my money to return it promptly as I desperately need it.
Frequently Asked Questions
What is Complaint #4546951 about?
Complaint #4546951 was filed against Xoom Corporation regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-07-15T12:00:00-05:00.
How did Xoom Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Xoom Corporation?
Yes, visit the Xoom Corporation company profile at readthecomplaint.com/company/xoom-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.