Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4546891
Complaint Overview
Complaint ID: 4546891
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Florida
ZIP Code: 335XX
Date Received: 2021-07-15T12:00:00-05:00
Date Sent to Company: 2021-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I was closing on my house, ( selling ), and called my bank, Bank of America, for the wiring information to provide to my attorney. They gave me the info and had the attorney wired the proceeds, ( via XXXX XXXX XXXX ), where they told me on XX/XX/21. As I did not see the wire hit my savings I called on numerous occasions and was told it was in a general ledger business account, then told it was not there. Got a different answer every time I contacted them. I had my attorneys bank put a recall on the transaction on XX/XX/21 and just spoke with my bank and they said they never received a recall. I have wire transaction numbers and am getting nowhere with the bank. Even spoke with a supervisor who just pawned me off to someone else. Its quite a bit of money for a retired person and I need whats rightfully mine.
Frequently Asked Questions
What is Complaint #4546891 about?
Complaint #4546891 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-07-15T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.