Checking or savings account -- Managing an account -- Complaint #4546493
Complaint Overview
Complaint ID: 4546493
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33068
Date Received: 2021-07-15T12:00:00-05:00
Date Sent to Company: 2021-07-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I went in to a chase bank and opened an account, Everything was fine, I waited a week for my card to arrive in the mail and on XXXX XXXX I deposited my first check which was given to me by my employer. Chase decided to put my funds on hold and told me that it will not be available until XX/XX/2021. I called in multiple times to have my funds be made available but they told me that they needed verification from my employers bank so I spoke to my employer and he informed that the funds have already been withdrawn from his account however Chase told me that XXXX XXXX XXXX does not allow verification over the phone and that my funds will automatically be released on XX/XX/XXXX. I received a letter in the mail on XX/XX/2021 stating that chase has decided to close my bank accounts without any reason at all on XXXX XXXX so I called them and they told me that they can not provide me with a reason and that this is decision that was made after careful consideration and that I will not be able to open up a bank account with chase. they refuse to release my funds so that I can withdraw my money. Now I have to wait another 2 weeks to receive a check in the mail after my funds become available. This has been a nightmare! I have never in my life experienced anything like this. I ' am very disappointed on how they handled me as a customer this truly has been the worse experience I have ever had.
Frequently Asked Questions
What is Complaint #4546493 about?
Complaint #4546493 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.