Credit card or prepaid card -- Closing your account -- Complaint #4543635
Complaint Overview
Complaint ID: 4543635
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 144XX
Date Received: 2021-07-14T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Apparently Synchrony Bank recently sent emails to all of their customers stating they are changing their process of delivering their statements/bills to all of its customer to electronic delivery only unless you opted out. I did not received these notifications for whatever reason on some of my accounts so I was not able to opt out of receiving them electronically. So in turn I never received my statements to know my bill was due. Which caused me to miss payments on two of my accounts with them. I called them once I received notification they were past due and got them taken care of and they even waived the late fees due to my good payment history. I have had some of the accounts since XX/XX/2012. Then all of a sudden I am getting all of these letters in the mail they are closing all of my accounts with them due to bad payment history or whatever. I tried calling them and asking them why they were doing this and why they were reporting this to the credit bureau and destroying my credit report. They said they do annual reviews of accounts and decided to close all of mine and report them to the credit bureau. This is not right at all. They have absolutely destroyed my credit history with this complete XXXX! I realize I have a lot of unsecured debt but I pay my bills and I pay them every month on time. They are doing this to a lot of people. I know personally they have done it to my mother as well. These people need to be investigated for their business practices they are destroying peoples lives. They are just looking for ways to make up $ for all they lost due to people not making payment due to Covid and it's not right. What are people supposed to do? What if they never got the email or the letter in the mail? I guarantee you will be getting a lot of complaints about this. I don't care the accounts are closed. I am glad they are. I will never ever do business with Synchrony Bank again! I do however want my credit report fixed to show I closed the accounts at my choice and I was never late.
Frequently Asked Questions
What is Complaint #4543635 about?
Complaint #4543635 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-07-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.