Credit card or prepaid card -- Trouble using your card -- Complaint #4541070
Complaint Overview
Complaint ID: 4541070
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Ohio
ZIP Code: 44120
Date Received: 2021-07-13T12:00:00-05:00
Date Sent to Company: 2021-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I was trying to complete a purchase online when CITI sent me a text alert that my card was frozen and I had to call their fraud department. On the first call the lady told me their system is down for maintenance and she can't unfreeze it which is ridiculous! How do you freeze a consumers card with no way to unfreeze it?! I asked to speak with a supervisor and she hung up on me! Called back in got another rude gentleman who did the same XXXX when I asked to speak with a supervisor, and tried to refuse to provide an employee ID # or reference for the phone call. Then instead of the supervisor taking the call she was just telling him what to say to call back at XXXX!!! For a card that charges an annual fee it's not worth the XXXX poor customer service. I will be canceling this card.
Frequently Asked Questions
What is Complaint #4541070 about?
Complaint #4541070 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-07-13T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.