Credit card or prepaid card -- Trouble using the card -- Complaint #4540886
Complaint Overview
Complaint ID: 4540886
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Trouble getting information about the card
State: California
ZIP Code: 90043
Date Received: 2021-07-13T12:00:00-05:00
Date Sent to Company: 2021-07-13T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
EDD had to verify my identity back in XX/XX/2020. They advised Bank of America to freeze my account until I verify. Ive verified my identity with them on XX/XX/2020. My account is still frozen with $ XXXX still on the card almost one year later. I keep getting the run around with both companies.
Frequently Asked Questions
What is Complaint #4540886 about?
Complaint #4540886 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Trouble using the card. It was received by the CFPB on 2021-07-13T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.