Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4532912
Complaint Overview
Complaint ID: 4532912
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Illinois
ZIP Code: 60107
Date Received: 2021-07-11T12:00:00-05:00
Date Sent to Company: 2021-07-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried to purchase an online Tv program service via PayPal Credit account on XX/XX/2020 and the amount was {$390.00}. When I processed the payment, the online Tv program service provider`s website gave me an error message and they stated the payment was declined. Then I tried to do the payment with another credit card ( XXXX XXXX ). The process was completed and payment was received from the service provider. However, PayPal credit issued a charge as well. So I was charged twice for the same service. When I contacted the service provider, They stated that they were able to locate the payment with XXXX. However, they were not able to locate the PayPal Credit charge. I also received a written statement from the TV Service provider that they do not see any payment received from the PayPal Credit. I have disputed the transaction on the PayPal Credit account 4-5 times and faxed supporting documents ( Statement received from service provider and Credit card statement of XXXX XXXX to show the same charge for the same date ) each time. Also I talked with their customer service at least 20 times and spent almost 20 hours over the phone to explain the case. Unfortunately, all disputes were rejected and when I talked with the customer service ( Supervisors and Account managers ) to understand what was wrong with it, I had to explain the case from the beginning and they understood my case. But they told me that they can not do anything other than submit a new dispute and they blamed the PayPal Credit Dispute team and they advised me to submit a new dispute. Also, they stated that My supporting documents were not received. I have confirmation that the faxes that I sent were received. I also submitted supporting documents via their Secure message. Also, I mailed hard copy documents as well. But, there is NO WAY to confirm that the documents were received from their end. There is no way to communicate with someone who can solve my issue. This is the worst customer service that I have seen. It has been almost 10 months and they still reject my disputes without looking at supporting documents and ignoring my requests,. If you please help me to solve the issue, I will really appreciate it. Sincerely,
Frequently Asked Questions
What is Complaint #4532912 about?
Complaint #4532912 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-11T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.