Checking or savings account -- Managing an account -- Complaint #4525757
Complaint Overview
Complaint ID: 4525757
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Banking errors
State: Virginia
ZIP Code: 220XX
Date Received: 2021-07-08T12:00:00-05:00
Date Sent to Company: 2021-07-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
-Citibank offered an on line promotion for a {$700.00} bonus with a minimum deposit balance of {$50000.00} ( between checking and savings accounts ) maintained for sixty ( 60 ) consecutive calendar days. The offer period was XX/XX/XXXX - XX/XX/XXXX. -I opened two accounts and received confirmation from Citi XXXX XX/XX/XXXX that my accounts were opened. The {$50000.00} I transferred to fund these accounts was reflected in Citi 's XXXX monthly statement. -After inquiring on XX/XX/XXXX why the {$700.00} bonus was not posted I received the attached letter dated XX/XX/XXXX noting this offer was only addressed to specific individuals. I was confused as this offer was available to the general public. -I documented this in the attached letter to Citi dated XX/XX/XXXX. I included the names of two employees whom I communicated with via Citi 's help chat. Both individuals confirmed the {$700.00} would be posted to my account ( but provided different posting dates XXXX. To date I have not received a reply from Citi. -I appreciate your assistance resolving this matter.
Frequently Asked Questions
What is Complaint #4525757 about?
Complaint #4525757 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-08T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.