Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4520214
Complaint Overview
Complaint ID: 4520214
Company: BBVA Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Arizona
ZIP Code: 85730
Date Received: 2021-07-06T12:00:00-05:00
Date Sent to Company: 2021-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a call from Compass Bank BBVA regarding a past due payment on my account. I scheduled a payment to pay the balance in full on my credit card, {$1000.00}, on XX/XX/XXXX using the Compass App. I had transferred {$1000.00} from my checking account at XXXX to Compass Bank on XX/XX/XXXX in order to make the {$1000.00} payment on XX/XX/XXXX. When I talked to the customer service representative on XX/XX/XXXX, he indicated the payment was never received and that it was likely a bank error. As a result he waived the late payment fee and processed the {$1000.00} payment. On XX/XX/XXXX, three days after my credit card payment was due on XX/XX/XXXX, Compass BBVA reduced my credit line from {$9200.00} to {$1100.00}. I explained to the customer service rep that I wanted my credit line restored to the {$9200.00} because 1 ) the missed payment was the result of a bank error and 2 ) the payment was only 3 days past due. He assured me he would submit a courtesy request to have the credit line restored. I have contacted Compass twice more since that time to inquire about my credit line. Each time I am told it is under investigation. I have had my credit card with Compass Bank since XX/XX/XXXX and have never once missed a payment. In fact, I rarely use the credit card. Prior to the {$1000.00} charge I made in XX/XX/XXXX, the account had not been used since XX/XX/XXXX. Further, the payment, again which was late due to no fault of my own, was only three days past due. As a result of the Compass lowering my credit line, my credit score dropped several points, effecting my debt to income ratio and credit utilization.
Frequently Asked Questions
What is Complaint #4520214 about?
Complaint #4520214 was filed against BBVA Financial Corporation regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-07-06T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.