Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4520112
Complaint Overview
Complaint ID: 4520112
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 173XX
Date Received: 2021-07-06T12:00:00-05:00
Date Sent to Company: 2021-07-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/20 I purchased {$520.00} worth of XXXX XXXX via a website. When I tried to reach the company to receive shipping confirmation, I found out that the website was fraudulent. I immediately contacted the Bank issuing the credit card and disputed the charge. After a good amount of time passed, I received notice from the credit card company that my dispute could not be resolved could because the seller had provided tracking information. I later received a key chain from XXXX which has almost no value. I provided this information to the Card Issuer and was told a new dispute would be filed and the charges would be removed from my account. Once again I received a form letter from the Card Issuer saying my dispute could not be resolved because the item ( Key Chain ) was still in my possession. I have disputed this several times and was told each time that it would be resolved, only to receive the same form letter from the Issuer. I am a victim of fraud and the bank refuses to do anything further to help me.
Frequently Asked Questions
What is Complaint #4520112 about?
Complaint #4520112 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.