Credit card or prepaid card -- Fees or interest -- Complaint #4519703
Complaint Overview
Complaint ID: 4519703
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Georgia
ZIP Code: 302XX
Date Received: 2021-07-06T12:00:00-05:00
Date Sent to Company: 2021-07-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On each billing statement from PayPal Credit, the post-due date grace period - when there is no late fee - is not clearly stated. Nor, is the exact amount of a late-fee for a payment made after the post-due date grace period clearly stated on the billing statement. I believe the presentation of the information regarding post-due date grace period and late fee amount is intentionally deceptive in order to increase the percentage of on-time payments from their customers. And, I believe this is something that violates our regulatory laws for credit providers.
Frequently Asked Questions
What is Complaint #4519703 about?
Complaint #4519703 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-07-06T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.