Student loan -- Dealing with your lender or servicer -- Complaint #4515848
Complaint Overview
Complaint ID: 4515848
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Private student loan
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Connecticut
ZIP Code: 064XX
Date Received: 2021-07-05T12:00:00-05:00
Date Sent to Company: 2021-07-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I changed bank accounts in XX/XX/2021. I signed up for automatic debit with AES twice. They have not been sending the payments through to my bank. I have made two months of payments using the same checking account. I have two loans and have made a total of 4 payments. AES will not take care of the problem which is on their side of the transaction obviously if I have successfully made payments 4 times with the exact same checking account. I have called and complained several times with no results. They keep calling and harassing me for payment as well as both of my senior parents. This is not acceptable to harass someone who has made on-time payments despite their inability to process a transaction. I am attaching documentation showing the harassing emails for bills that have already been paid, emails proving I filled out the auto-debit twice, and emails showing that the payments have been made successfully using the same checking account.
Frequently Asked Questions
What is Complaint #4515848 about?
Complaint #4515848 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-07-05T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.