Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4514723
Complaint Overview
Complaint ID: 4514723
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nebraska
ZIP Code: 69101
Date Received: 2021-07-04T12:00:00-05:00
Date Sent to Company: 2021-07-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
on XX/XX/XXXX I was a victim of an armed robbery In XXXX XXXX My wallet and my phone were taken from me. The police were called but did not show up and I got on the plane to fly home, the credit cards were used and all but Bank of America credited the charges back. They sent me a letter because the chip was verified I was responsible It a total of 6 charges for {$860.00}. I even sent them a copy of my airline ticket that shows I was in Nebraska when the cards were used and they still denied my claim
Frequently Asked Questions
What is Complaint #4514723 about?
Complaint #4514723 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-07-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.