Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4513998
Complaint Overview
Complaint ID: 4513998
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Virginia
ZIP Code: 201XX
Date Received: 2021-07-04T12:00:00-05:00
Date Sent to Company: 2021-07-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had a negative balance on my credit card of {$2600.00} On this date I did an electronic transfer of this entire amount from this credit card to my checking account, both accounts of which are in the same banking institution. Also on XX/XX/XXXX my bank charged me {$130.00} for a " {$2600.00} cash advance. '' I called the company on XX/XX/XXXX to have the " cash advance '' fee removed as my credit card had a negative balance, and I wanted to move this balance to my checking account XXXX my primary account for paying bills, etc ). The company said they could not refund the fee as the terms for a " cash advance : '' were in the credit card terms. I spoke to two employees at the company and they both said I had to pay {$130.00} to transfer my negative balance on my credit card to my checking account.
Frequently Asked Questions
What is Complaint #4513998 about?
Complaint #4513998 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-07-04T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.