Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4509146
Complaint Overview
Complaint ID: 4509146
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Money was not available when promised
State: Arizona
ZIP Code: 85345
Date Received: 2021-07-01T12:00:00-05:00
Date Sent to Company: 2021-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2021, I wired from, XXXX XXXX to Chase Bank, both are my accounts an amount of {$16000.00}. The wire was returned for no reason, so on XX/XX/XXXX, I resent the wire between accounts and the amount was once again declined for no reason. I have made several phone calls between Chase and XXXX XXXX, who continue to say " Oh its coming ... '' First I was told the XXXX of XXXX, did not happen. Then told XXXX of XXXX did not happen. It is now XX/XX/XXXX and Chase has still not returned the wire sent from XXXX XXXX. Chase has failed to inform me of the status of the wire and does not give direct answers to my questions. I have been blatantly lied to by Chase representatives through this process about the availability of the founds and when they would post. It has now been over a week and my money is still in limbo.
Frequently Asked Questions
What is Complaint #4509146 about?
Complaint #4509146 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-07-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.