Credit card or prepaid card -- Fees or interest -- Complaint #4508213
Complaint Overview
Complaint ID: 4508213
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New York
ZIP Code: 11768
Date Received: 2021-07-01T12:00:00-05:00
Date Sent to Company: 2021-07-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During the summer of 2020 I was experiencing a temporary shortfall of cash due to Covid-19 related shutdowns. I took out the following cash advances on my Chase credit card at a Chase branch bank : XX/XX/XXXX - {$500.00}, XX/XX/XXXX - {$1500.00}, XX/XX/XXXX - {$1500.00}. I was told at the time by the branch teller that if I paid it off right away that I would avoid the interest. I paid {$2000.00} of on XX/XX/XXXX and an additional {$1500.00} on XX/XX/XXXX. They did not apply any of that money to the high interest cash advance. I tried to resolve it through Chase Credit Card Customer Service twice. The last time I spoke to supervisor XXXX XXXX and was informed that I paid it too early - it had not registered in the system yet despite the fact that I was given contrary information from the teller. She informed me there was nothing she could do. I have paid approximately {$600.00} in cash advance fees - because I tried to do the responsible thing, in the height of COVID-19 economic crisis. I have attached a record of the advances, the interest paid on the advances and the payments I made to pay them off. Thank You.
Frequently Asked Questions
What is Complaint #4508213 about?
Complaint #4508213 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-07-01T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.