Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4502917
Complaint Overview
Complaint ID: 4502917
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Washington
ZIP Code: 98223
Date Received: 2021-06-29T12:00:00-05:00
Date Sent to Company: 2021-06-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 around XXXX I received a text supposedly from the BOA fraud alert in which someone tried to XXXX themselves {$3100.00} from my bank! So I said NO Then someone from Bank of America Frauds department called, same exact number. Said someone tries to send money out of my XXXX app. I got suspicious so I hung up on him but then he called me from Bank of America official phone number. Then he said to recover the funds, I need to XXXX myself, my OWN phone number, the {$3100.00} and the Bank of America supervisor will refund it immediately and it'll go back into my account. The scammer said its because XXXX is a third party. Then after that happened I asked for his name again and he hung up on me. So I called the exact Bank of America frauds department number XXXX same exact number ) and they told me that they don't have a record of that call!! The calls were SPOOFED. So I filed a claim with Bank of America and XXXX and they BOTH said they'll get back to me within 10 days-90days but it's not guaranteed they can recover the {$3100.00}. The name on the XXXX was XXXX. It was unauthorized and fraudulent!! I also reported it to XXXX Police : Case number : XXXX I heard that XXXX was a third party from a BOA associate when I called to check on the status of my claim today XX/XX/2021 at XXXX
Frequently Asked Questions
What is Complaint #4502917 about?
Complaint #4502917 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-06-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.