Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4502856
Complaint Overview
Complaint ID: 4502856
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 34698
Date Received: 2021-06-29T12:00:00-05:00
Date Sent to Company: 2021-06-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I pay my credit card bills in full each month. The statement with a payment due date of XX/XX/XXXX was paid electronically XX/XX/XXXX ( confirmation XXXX ) before I had a chance to go over the individual charges. I did later that day, and discovered that NONE of the {$2300.00} in charges was legitimate, called Chase and reported the charges as fraud and " locked '' the card on XX/XX/XXXX. I have NOT made any purchases on this account since then. I have never unlocked the card. Chase sent me a new card with a new account number a few days later. The XXXX statement showed no new activity, and a credit of {$2400.00} for the reported fraudulent charges. The XXXX statement showed another fraudulent charge of {$43.00} ( XXXX ). The XXXX, XXXX statement arrived, showing yet another fraudulent charge of {$31.00}, leaving a balance of, per Chase, - {$2300.00}. The XX/XX/XXXX statement arrived showing a - {$2300.00} plus {$3700.00} in new, fraudulent charges on a card I never unlocked, leaving a new, incorrect balance of {$1300.00}. I reported the fraud upon receipt and cancelled the card. My XXXX statement showed credits for the XXXX statement fraud, as well as another {$630.00} in fraudulent charges on a locked card, which I immediately reported. Then I received a statement dated XX/XX/XXXX stating " you are responsible for the following transactions '' and all the fraud I reported was suddenly my responsibility because " you received benefit from this transaction. '' This matter remains unresolved, and Chase has reported my " lack of payment '' to the credit bureaus.
Frequently Asked Questions
What is Complaint #4502856 about?
Complaint #4502856 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.