Credit card or prepaid card -- Problem when making payments -- Complaint #4495634
Complaint Overview
Complaint ID: 4495634
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New York
ZIP Code: 100XX
Date Received: 2021-06-26T12:00:00-05:00
Date Sent to Company: 2021-06-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
With Synchrony, let them know that my bank account information had changed and updated in its system. They continued to try and seek payment from the cancelled accounts, despite my letting them know, several times, those accounts had been closed. This caused me to get late payment fees and hurt my credit score.
Frequently Asked Questions
What is Complaint #4495634 about?
Complaint #4495634 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-06-26T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.