Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4494675
Complaint Overview
Complaint ID: 4494675
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 90002
Date Received: 2021-06-27T12:00:00-05:00
Date Sent to Company: 2021-07-18T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I, XXXX XXXX received a call from XXXX XXXX XXXX XXXX on XX/XX/20 to inform me that I owe money to a Pay Pal Credit account. I inform this company that I XXXX XXXX DID NOT open any account and I don't know what pay pal is. Nor do have any idea who has done this. The account number is XXXX in need of a payment of {$3700.00}. I never received and pre-paid or pay pal card I don't Know anything about this!
Frequently Asked Questions
What is Complaint #4494675 about?
Complaint #4494675 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-27T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.