Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4493783
Complaint Overview
Complaint ID: 4493783
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Oregon
ZIP Code: 97007
Date Received: 2021-06-25T12:00:00-05:00
Date Sent to Company: 2021-07-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/2021 My Pay Pal account was charged for {$89.00} from a company named XXXX XXXX XXXX XXXX. I called and complained and they denied my claim due to the fact that they said I had agreed to the charge and that is not true. I am XXXX and a veteran having served overseas for our country and my wife passed in XXXX and this bothers me so much. I got a denial with the address where I could make a final appeal and I did so. They never even answered me. So I called the credit card company for Pay Pal and cancelled my account and cut up the card. There was an email that said " download or cancel '' and I clicked on cancel. I didn't even know what they were selling. This is elderly abuse and I will tell you that Pay Pal is paying anyone that says they have money coming because there was no checkout to a point about paying or anything. I am on Social Security and cannotr afford this bill. The credit card company Syncrony told me I should pay it to keep myself out of collection while I was waiting so I did. Please help me with this as I am feeling totally used.
Frequently Asked Questions
What is Complaint #4493783 about?
Complaint #4493783 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-25T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.