Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4493605
Complaint Overview
Complaint ID: 4493605
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Massachusetts
ZIP Code: 025XX
Date Received: 2021-06-25T12:00:00-05:00
Date Sent to Company: 2021-06-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 while on vacation in XXXX my credit card was stolen while at a restaurant. I was unaware that it was taken until I got home on XX/XX/XXXX after the limit was already spent. Ive explained to them that I had two cards with the same account number because chase had upgraded my slate card to freedom unlimited. I have sent them photos of my chase slate card to prove that I still have that one and thats what I used to try and make a purchase at a restaurant near my house. I have spend hours calling and being put on hold. Ive sent photos that supported my statements showing I wasnt in XXXX and couldnt have made purchases at XXXX and a jewelry store. I was in the process of applying for a loan to purchase a home while this has been going on and it significantly impacted my credit score. I have filed police reports and proceeded everything they have asked for. I have been told I would receive a phone call back the same day multiple times and I have not.
Frequently Asked Questions
What is Complaint #4493605 about?
Complaint #4493605 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-06-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.